Here are answers to questions that patients frequently ask. If you need other information, do not hesitate calling the office where you see Dr. Laudenbach.
Basic Information
Where does Dr. Laudenbach practice? (See Below*)
What days does Dr. Laudenbach practice?
Is patient parking available?
How do I contact Dr. Laudenbach?
What if I have a true dental emergency?
Oral Medicine
What is oral medicine?
If I go to Dr. Laudenbach for my oral medicine needs, can I also see him for general dentistry?
Appointments
Do I need a referral to see Dr. Laudenbach?
How do I schedule an appointment?
What if I need to cancel an appointment?
Paying for Your Treatment
How do I pay for the services I receive?
Does Dr. Laudenbach accept insurance?
Will the office help file my insurance claims?
Is Dr. Laudenbach a Medicare provider?
First Visit
Is there anything I need to do after I schedule my first appointment?
Where do I get my new patient forms?
What types of supporting items must I provide in addition to my new patient forms?

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Basic Information


*Where does Dr. Laudenbach practice?
Dr. Laudenbach’s private practice locations are in Mission Viejo and Tarzana, California.  For office contact information, addresses, and directions, click here.

What days does Dr. Laudenbach practice?
Generally, Dr. Laudenbach practices privately on Saturdays. For more information about his schedule, click here.

Is patient parking available?
Yes. For the Mission Viejo office, there is parking available in the La Paz Medical-Dental Center parking lot. For the Tarzana office, there is parking available in the Tarzana Medical Plaza and additional parking on nearby residential streets.

How do I contact Dr. Laudenbach?
You can call the Mission Viejo office:  949.586.7000 or the Tarzana office: 818.975.0663.  If you reach the answering machine, please clearly state your name, phone number and reason for the call.  A staff member and/or Dr. Laudenbach will return your call in a timely fashion. You can also e-mail the office. You can expect a response within two business days. The e-mail address is drjoel@oralmedicinedentist.com.

What if I have a true dental emergency?

To review these important procedures, click here.

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Appointments


Do I need a referral to see Dr. Laudenbach?
No, you can self-refer to Dr. Laudenbach. If you are concerned about whether this practice addresses your condition or symptoms, please feel free to call. Keep in mind, this is a fee-for-service practice, meaning that we do not take insurance and we have opted out of Medicare. For our financial policies, click here.

How do I schedule an appointment?
You can call the Mission Viejo office:  949.586.7000 or the Tarzana office: 818.975.0663.  If you reach the answering machine, please clearly state your name, phone number and reason for the call.  A staff member and/or Dr. Laudenbach will return your call in a timely fashion. You can also e-mail the office, and we will contact you within two business days about setting up an appointment. If you are requesting a callback, please include your phone number in the e-mail. The e-mail address is drjoel@oralmedicinedentist.com.

What if I need to cancel an appointment?
We request that you call us at the Mission Viejo or Tarzana office at least 48 hours in advance of any cancellation.

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First Visit


Is there anything I need to do after I schedule my first appointment?
You will be asked to complete “new patient” forms before your visit and provide items relating to your prior treatment.

Where do I get my new patient forms?
The forms are available under the Forms tab on this website or click here. If you cannot access the forms through this website, please contact the office and request that the forms be mailed or faxed to you. In order to make your first visit as efficient as possible, it is best that you complete and return your forms beforehand. Please fax the forms back to us at the number shown in the right column toward the top of the page or use the mailing address for the office where you will have your appointment. For mailing information, click here. If you cannot return the forms ahead of time, bring them with you to your appointment. If you cannot complete your forms in advance, please come to your appointment 20 minutes early in order to fill out the forms.

What types of supporting items must I provide in addition to my new patient forms?
The types of items are those that provide a medical history of your condition to help Dr. Laudenbach develop his diagnosis and treatment plan. A list of these items can be viewed here. Many if not most of these items will come from other medical or dental providers. If you need help in requesting these items from another provider, please tell us in advance and we will be happy to help you out.

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Oral Medicine


What is oral medicine?
Oral medicine is the field of dentistry concerned with the oral health of patients who have complex medical conditions, oral mucosal disorders and non-surgical management of medically-related disorders or conditions affecting the oral and maxillofacial region. Oral medicine providers must complete a two-year post-doctoral residency program after completing four years of dental school. For more information, click here.

If I go to Dr. Laudenbach for my oral medicine needs, can I also see him for general dentistry?
Most patients will want to maintain a relationship with a general dentist since Dr. Laudenbach’s practice focuses on the diagnosis and management of specific oral conditions. Our office is happy to provide referrals. If you are a medically complex patient, you may be referred to Dr. Laudenbach for general dentistry. Examples of medically complex conditions include hematologic disease (before/after bone marrow transplant), planned or a history of radiation/chemotherapy, organ transplant, and/or multiple medical conditions taking multiple medications.

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Paying for Your Treatment


How do I pay for the services I receive?
This is a fee-for-service practice. We accept cash, checks, VISA and MasterCard. We do not accept insurance although we will help you file claims with a private insurance carrier (not Medicare or any government insurance). In all instances, you are responsible for the full cost of examination, diagnostic testing and treatment.

Does Dr. Laudenbach accept insurance?
We do not accept insurance or participate in dental or medical insurance programs. If you have coverage that will provide benefits for services rendered by the practice, we will help you submit the claims. Any reimbursement of benefits paid from an insurance company (dental and/or medical) will be paid directly to the patient or applied as credit to any unpaid/overdue account balances. Please keep in mind that we are not a Medicare provider.

Will the office help file my insurance claims?
Yes, we will help you file forms with your private or group insurance (not Medicare or government-related insurance).

Is Dr. Laudenbach a Medicare provider?
Dr. Laudenbach has opted out of Medicare, meaning that he is not a Medicare provider. Medicare will not reimburse claims for services performed by our practice and under Medicare regulations, we cannot file Medicare claims on your behalf. If you wish Dr. Laudenbach to treat you and you are Medicare-eligible, you must complete and submit a Medicare Opt Out form each time you come for an office visit. For a copy, click here.

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